Frequently Asked Questions

1. What does the word "Exclusive" mean on our site?

An "Exclusive" designation assures the purchaser that we are the sole distributor for this product.

2. How do I receive a catalog?
You can purchase one of our catalog's by going to the catalog request page on our site.

3. What are your merchandise guarantees and return policies?
See Product Guarantees

4. What are our products made of?
See Product Information

5. How do you ship?
We ship all our ground orders by the UPS. We use DHL for all rush delivery orders. See Shipping for

details

6. How long will it take for my order to arrive?
All orders are processed and shipped within 3 business days. It will take 3 to 8 days for UPS to deliver

your order depending on what zone you live in. All orders are shipped from Zone 2. DHL rush delivery is

available.

7. What is your cancellation policy?

See Product Guarantees

8. What if I ordered something that is out of stock?

In the event that the customer response is greater than we anticipate, you will receive an e-mail notifying

you of the item being out of stock. We will charge your credit card only for the items shipped. We do not

back order any items.

9. I don't have a credit card, can I still order?
Yes! We offer Pay Pal for your shopping convenience. We also accept personal checks. Personal checks

will delay processing of your order up to 10 days until the check clears the banking system.

10. What makes your products so unique?
Some of our products are exclusives and not sold in stores. We feature many special lines developed

and produced exclusively for our customers.

11. What is your Privacy Policy?

We take your privacy very seriously. Any personally identifiable information you share with GPD

Specialty Gifts will be used only for the purposes of your transaction. We will never sell, give, or rent our

customers name, e-mail address, credit card numbers, mailing address, purchasing history or any other

personally identifiable fact we learn about you to a third party.

12. What is your minimum purchase?

There is no minimum purchase. We do charge a small order fee of $2.50 on all orders under $50.00.

13. May I request an item?

Yes-please do. If you have a request for an item we will tell you if we are able to supply you with that

item from our catalog.

14. Is your web site secure for credit card transactions?

Yes, our shopping cart is secured by Veri-Sign.

15. How often are new items added to the line?

Every month new arrivals are added to our line. Check out our new arrivals section on our site.

16. Which credit cards do you accept?

We accept MasterCard, Visa, Discover, and American Express. We accept all credit cards

through PayPal. You can sign up on our site if you do not have a PayPal account.

17. Do you ship outside of the United States?

NO! We do not not ship internationally or to Canada.